Founding membership is open — join free until matching begins August 17 ✦ Every member personally interviewed ✦ Personal Jewish matchmaking · Greater Boston ✦ Founding membership is open — join free until matching begins August 17 ✦ Every member personally interviewed ✦ Personal Jewish matchmaking · Greater Boston ✦
Billing

Refund Policy

How cancellation, billing, and refunds work for Bashert Matchmaking memberships.

Last updated: August 12, 2026

1. How billing works

  • Membership is a monthly subscription billed through Stripe: Standard at $24.99 per month, Priority Pass at $49.99 per month.
  • Founding members who join before August 17, 2026 pay nothing until August 17, 2026, when matching begins. Cancel before that date and you are never charged at all.
  • Members who join on or after August 17, 2026 are billed starting on their signup date, and then monthly on that date.

2. Cancellation

  • You may cancel at any time — no phone call required. Use the subscription management link in any Stripe receipt email, or email sandidge.moriah@gmail.com and we will process it the same day.
  • Cancellation stops all future charges immediately. Your membership remains active through the end of the period you have already paid for.

3. Refunds

Because membership provides ongoing matchmaking work throughout each month, fees already charged are generally non-refundable, and we do not prorate partial months. We do issue full refunds in these cases:

  • Billing errors — any duplicate, incorrect, or unauthorized charge is refunded in full.
  • Charges after cancellation — if you are charged after you cancelled, that charge is refunded in full.
  • Application not accepted — if you were charged but we do not accept you into the membership pool, the charge is refunded in full.
  • Where required by law — nothing in this policy limits any refund right you have under applicable law.

If your circumstances fall outside these cases, email us anyway — we review every request personally and would rather resolve it fairly than lose your trust.

4. How to request a refund

Email sandidge.moriah@gmail.com with the subject "Refund Request," including the email address you used at signup and the charge date. We respond within two business days. Approved refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

5. Questions

Anything unclear? Contact Moriah — billing questions are answered within one business day. See also our Terms and Conditions.